Honoring the PDX People Who Make Portland’s Airport Great

Rising Stars gather at PDX Excellence in Service Awards Ceremony

Why has Portland International Airport been named America’s best airport six years in a row? Sure, the carpet makes your Instagram friends swoon. The street pricing for some of Oregon’s best retail stores and restaurants saves your wallet. We believe the real reason you love PDX is the kind, dedicated workers who give you the welcoming experience you’ve come to love and expect from our airport.

On March 7, we celebrated these PDX employees. Our partners—airlines, shops, restaurants, transportation and more—nominated those on their team who exemplify excellence in customer service.

What did we get in return? The inspiring stories of 163 rising stars who would do just about anything for their coworkers and PDX travelers like you.

We wish we could share every story with you, but the accolades would fill multiple screens. Instead, we settled on eight manager-submitted stories that we believe demonstrate the wide range of people recognized at this year’s ceremony.

At PDX, we are a family. We are grateful for these eight stories, the 163 superstars honored, and all 10,000 employees who continue to make PDX America’s best airport.

Victoria Hernandez - Tender Loving Empire
Victoria is such a warm and welcoming presence for our PDX passengers. She greets everyone with a smile and disarming charm that leads to awesome customer conversations and genuine product recommendations. It is not uncommon to hear of customers returning to gift something to Victoria as a thanks for her outstanding customer service. From hand-knit pins to donuts to hot chocolate, people are looking for a way to thank Victoria for the great conversations, her humor, and her willingness to be of assistance in helping pick out the perfect gift.
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