Upon arrival at PDX, a family on their first visit to Portland stopped by Travel Oregon’s Welcome Center in baggage claim. As the mom said, “Lorie and James welcomed us to Portland with such care and enthusiasm we wondered if we were being punked on hidden camera!”

“We were given maps, stickers and directions to all the destinations planned for our visit. Sure, we could have used Google. But if the specialness of Portland is — as we discovered during our stay — something you can’t find on Google, that quality begins with Lorie and James.”

“As outstanding stewards of Portland’s culture of wonderful weirdness, Lorie and James gave the greatest attention and legitimacy to our humble plans, consulting one another to confirm best routes to our destinations and urging us to consider attractions we overlooked. Their help was so sincere and friendly, I felt compelled to write and let you know they left a lasting impression. We hope to move one day and your staff made us feel right at home in Portland.”

Share your story of outstanding PDX customer service at PDXcustomerservice@PortofPortland.com.